LocationPunta Cana - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policies - At least one person 21 years or older is required in every room during the months of February through May. During the remainder of the year, at least one person 18 years or older is required in every room.
The Hotel reserves the right of admission and may request a guest present his/her passport or official ID as proof of age. Guests can and will be removed from the property, at their own expense, if any disturbance or complaint from other guests or hotel staff arises. Parties in rooms are not permitted. Unruly behavior by individuals or groups is not allowed at any property at any time during the year.
The connecting Junior Suites has a minimum occupancy of 4 in each room booked.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4553 reviews
no safety Covid rules
Probably Riu thinks to live on an other planet....as they followed NO Covid rules at all: - no safety distance between the tables in the restaurants - waiters most had the mask covering only the mouth - no control at restaurant entrances if guest sanitized the hands - buffet - really RIU??? guests touched all the same forks and spoons at the buffet - most of the housekeeping personal had no masks I can not suggest to go to this hotel, happy to be at home without Covid.
We recently returned from our 2nd trip to the Dominican Republic which wasn't that great and regretted I never wrote a review about Riu Palace Bavaro.( our first trip). We are seasoned travelers. We've been to Mexico about dozen times and many countries around the world. At this hotel we stayed before the pandemic,so this is not a recent review but I still wanted to thank them for a great time. Originally we books 11 nights,but because of the hurricane had to stay 15 nights. The resort is beautiful,modern,in white,purple and gold colors.The rooms are spacious with the bathroom being a part of the room( some people might not like that). The toilet and shower are inclosed,sinks and the bathtub are open to the room.EVERY ROOM has a jacuzzi. The food was great,big selection,lots of seafood.Great intertainment,plenty of things to do during the day. Nice pools for kids and adults. One day we walked through all Riu resorts in Punta Cana.They are located on the right,next to each other.You can easily walk through the beach. We had a drink in every lobby and even played some games in every resort.I must say Riu Palace Bavaro is the best.Before booking I couldn't decide between Riu Palace Punta Cana and Riu Palace Bavaro.Riu palace Punta Cana looks old and I like newer resorts with modern decor. We traveled twice to All inclusive resorts during the past 3 months(once to Mexico, Catalonia Costa Mujeres,second time to DR,Catalonia Royal la Romana)and the general impression was the same. All inclusive experience is not the same as it was before the pandemic. Food is very limited and poor quality.Service is poor.During the week the resots are empty,but during the weekend they are crowded with local people.Resorts want to fill their empty rooms and do promotions for them.Locals from big cities arrive with big families to celebrate birthdays,anniversaries and other events.It gets loud and crazy( not enough workers).The buffet opens only on the weekend when there are lots of people. Entertainment is poor and happens only on the weekend when they have more people.
RIU Palace Bavaro during the pandemic
My rooms were 1084 for my wife and I and 1085 for our children. This is hotel is excellent, they had very clear signaling on floors and other places so you can keep your physical distancing, they also leave some tables clear so diners stay at safe distance. My only observation is that in the envelop we are given at reception or by the receptionists himself/herself, we should be given more information about all the measures taken by the hotel to keep us safe. Also I think at the reception there should be given guidelines to the customers, the staff did a terrific job keeping us in check (safe) when needed, but I think that the guidelines being exercised by the staff should be known right when we check in. With those COVID19 related observations done, I have to give them five star, my experience was fantastic, we celebrated my daughter's birthday; the staff was really kind in helping us out the way they did to celebrate her special day. Also that day she lost a hand bracelet we gave her as a present. The staff found it the next day when they were preparing the pools, the guy asked me about a description of the bracelet and gave it back to me just after I described it (kudos for having honest staff, wish I could say the same about sirenis) Scrambled eggs combined with a spicy guacamole sauce was fantastic, the food was amazing (except sushi the first day, the rest of the days were up to level of the rest of the food). Also another thing which they did lot better than others hotels, is they way we were treated the last day, we didn't feel like were being forced to leave (kicked out of the room). I say this because in most hotels you receive a call reminding you about check out or an envelop under the door and sometimes even worse, they send the cleaning lady 10 mins before checkout, none of that here, heck i wanted to stay for the weekend, but couldn't due personal responsibilities. Great experience for the price, very worth it.
this was my 27th time to the dominican Republic and first to punta cana and i was amazed at the shear size of the resort understanding the covid situation the hotel took all the proper procedures first off was upgraded to the vip villas were the pool bartenders ari and Miguel were awesome all keeping ur drinks full and the specialty restaurants were very impressive not one complaint with the food and at night at the coffee shop they made great Spanish coffee and meet a great group of people in closing would be back
Reviewed During the Pandemic so Things will be different.
Hotel Riu Palace Bavaro is a beautiful facility at a beautiful location. The Hotel is facing unprecedented challenges and this must be kept in your subconscious. One of the biggest difference that I noticed was that the number of staff is significantly lower. The Bartenders, housekeeper, maintenance and servers are much lower in number. We were told that they did not open the employee housing so only the employees able to commute were working. This put a large amount of stress on the staff and does cause a little bit lower level of service. With that said I believe majority of the staff at this location were really great. Our pool bartender, housekeeper, and servers were great. We were told that they were offering a special for locals to stay at a very discounted rate. Understand that as appreciative as we are that locals allow us to their beautiful part of the world it does create a different experience that at times can be surprising. The number of children at the dining areas was massive so there was a high level of patience needed in these areas. Additionally it was very easy to feel out of place. Overall, the facility was great the resort had a great beach great pool, and pretty good food. As a "snooty" traveler i noticed quite a few areas in the room where the upkeep was lacking. The rooms accumulate a large amount of humid air and so there was evidence of water damage on paintings, walls, and fixtures. I have to attribute this to just the low number of staff. I liked the Riu Palace Bavaro and if given the opportunity would go again. I think with all the challenges present the resort was not able to provide their best and so I don't want to harp too much on them for that. Given all the challenges I think that the resort did a nice job providing a vacation experience and would just caution to all travelers to go prepared for different.